What’s the big picture look like, Jonas? Words, Luanne—what words do we need here? What do you know about our customer, Jeff, in terms of what really matters to them? How can we line up the pieces to this to make it hang together, Will?” Are there some symbols that pop to mind, Sarah? Jon, [...]

Do You Know What I Mean?—Discovering Your Personal Communication Style was published one year ago. I’ve enjoyed having contact with many new people as a result of publishing this book and gotten a lot of worthwhile, positive feedback—all of which is gratifying. During the past year I’ve also noticed a pattern to the questions and [...]