Alisa is a team leader at a marketing firm. Her team has six members working on a project for one of their bigger accounts. Alisa is conscious of giving praise (when it’s deserved) and holding everyone to high standards. She stays connected with team members through regular staff meetings and pushes herself to make [...]

Note: The following story comes from my practice and is more about processing style than communication style. The two are aligned and sometimes the separating line is faint and fine: when we process information, after all, we are in communication with ourselves. Jeffrey had been injured in an accident while boarding an oil tanker. He [...]