As often happens when teaching the Communication Styles Framework, someone will spontaneously say, “Oh, I just realized something I’d never thought of before.” This happened recently during a workshop with a management group. The discussion centered on how differently we organize our workspaces, which was actually a side discussion that began when one member expressed [...]

My brother is a math whiz, has a strong logical mind, and once said, “I use the language of logic and math to communicate what I see in the visual-spatial realm.” Of course I was intrigued and had an intuitive sense of what he was describing but it’s so far from my personal experience that [...]

Seven-year-old Willie was having trouble on the playground with Dylan. Every time they played together, they fought, and it had reached the point that just approaching each other resulted in bad feelings and conflict of one sort or another. Their parents tried to encourage them to simply avoid each other. Although this seemed like a [...]

Too often, we try to solve behavior problems our kids are having without actively collaborating with the kids. We tell them what we want them to do and why, and expect compliance because what we want them to do is reasonable (to us). Sometimes this works and we get compliance, but is it really a [...]

I could be glib and say, “at the beginning,” but that’s the point. Where is the beginning of any story? I spend a lot of time listening to stories that begin with, “Here’s what happened . . .” When two (or more) people are involved, there are usually related but different accounts. Of course, most [...]