The Communication Styles Framework illuminates how you process information and, therefore, interact with others. The seven processing dimensions (or components, as they are called) combine differently for each individual to form a unique communication style. All seven are active ingredients in each individual, but two or three are most easily identified (Core Processing Strengths). Other [...]

Gerard and Lucy were arguing about what happened in an argument they had the previous day. Lucy recalled the sequence of events and the words Gerard used to express his anger. Gerard became indignant and accused her of not telling the truth. “I was sitting in the chair the whole time and you just said [...]

Luanne and Trevor have both lived hard lives. Alcoholism, physical abuse and more pervaded their childhoods, forcing them both to be independent before they were ready. Sometimes, readiness is a luxury―you do what you have to do, and it isn’t until many years later, weary, that you can look back in awe at the way [...]

I’m very aware of time. What time it is, how long something will take, the number of days before an event. I look at my appointment book several times a day, making, changing, and remembering when I have appointments and mapping out the time-flow. I’m also the kind of person who gets ready and shows [...]

Recently I’ve been talking about curiosity as a communication skill—and, perhaps one of the most important communication skills. Why? Imagine that every time you engage in an important conversation you remain curious. What impact will this have on the other person and the outcome of the discussion? . . . Think about it. . . [...]

Back in November, 2010 a Wall Street Journal article reported on recent research about talkers vs. non-talkers and how the non-talkers control the conversation. This, of course, is counter-intuitive because the conventional wisdom would say that talkers are in control. The thesis is that when the non-talker is done listening, the conversation is over. So [...]

I listened to part of Weekend Edition this past Sunday on NPR and heard the letters-to-the-editor segment. Some of the letters referenced a story last weekend about PTSD in military personnel. The letters criticized someone interviewed who used the term, “former veterans.” On one hand, the term “former veterans” can be somewhat amusing, a slip [...]

Ned is a very active seven year old boy—tireless and constantly in motion. His continuous imaginative play is captivating, both to himself and to anyone watching him. Within a minute of seeing a stick and a piece of crumpled up paper, for example, he has combined them with other objects to form a spaceship that [...]

Establishing a right/wrong framework in interpersonal communication is not likely to bring two people closer together. It is my belief that the goal of getting closer is overarching in personal relationships, even if we are not conscious of it in the moment of a heated discussion. When I explain this to couples in conflict, they [...]

Note: This is a follow-up to an earlier Thinking Out Loud post, “Teaching Kids To Communicate. It is intended to be an op-ed piece. I feel very strongly about this topic, and I am eager to hear comments. Teaching literacy skills is fundamental to our educational system. Literacy skills are traditionally defined as reading and [...]