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The Thinking Out Loud blog is a natural extension of Bob Keteyian's book "Do You Know What I Mean?".

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Tag: defensiveness

Where Does the Story Begin?

I could be glib and say, “at the beginning,” but that’s the point. Where is the beginning of any story? I spend a lot of time listening to stories that begin with, “Here’s what happened . . .” When two (or more) people are involved, there are usually related but different accounts. Of course, most [...]

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