“You really should find a way to . . .” Kim never completed her sentence or expressed her enthusiasm about an idea Josh had because he bristled when he heard the word should. Using should is often dangerous. Like using “I” statements and reflecting back what someone has said before responding (to insure understanding), caution [...]

I listened to part of Weekend Edition this past Sunday on NPR and heard the letters-to-the-editor segment. Some of the letters referenced a story last weekend about PTSD in military personnel. The letters criticized someone interviewed who used the term, “former veterans.” On one hand, the term “former veterans” can be somewhat amusing, a slip [...]