Anna and Tom had a big fight―one of those fights that starts with something small and ends up going global with each person bringing up numerous, unrelated issues. My first question to Anna when I next saw her was, “Are you still upset with each other or have you made peace?” Anna said they were [...]

Recently I’ve been talking about curiosity as a communication skill—and, perhaps one of the most important communication skills. Why? Imagine that every time you engage in an important conversation you remain curious. What impact will this have on the other person and the outcome of the discussion? . . . Think about it. . . [...]

When communication breaks down, you must try to fix it; but when things go badly, it is very difficult to go back and risk the same breakdown. If you revisit the problem at hand, you must be prepared to do something different. Too often, the revisiting is done by restating what you already said, which [...]

Wanting change and initiating change are two related but separate experiences. Wanting is an internal experience, initiating is external. So often in relationships we want it to feel and be different, not realizing that while altering intentions and attitudes can help, you still need to do something differently. Behavior has a sticky habit of remaining [...]

Two people in the news this past week were fired from their jobs for being honest—and human. One was a journalist, the other a Department of Agriculture official in Georgia. Both were honest and open in their public comments with good intentions and clear purpose. The journalist was a twenty year CNN veteran. She made [...]