In my consulting work with parents of young children, I encourage parents to notice what the child notices and then to make a comment. To some degree this is natural. When, for example, there is a loud airplane overhead and the child looks up, it is common for the parent to say, “Oh, there goes [...]

Recently I’ve been talking about curiosity as a communication skill—and, perhaps one of the most important communication skills. Why? Imagine that every time you engage in an important conversation you remain curious. What impact will this have on the other person and the outcome of the discussion? . . . Think about it. . . [...]

Derek had a ten-year dance career, and now at age thirty-two it was time for him make a change. Clearly he was in transition and wanted to find a way to include dance in his life in some form. So we explored his interests, ideas and strengths. When we talked about choreography, I asked him [...]

Mentoring comes up in my thoughts and conversation frequently these days. Of course at my age and stage of career that’s part of what happens: I have over thirty-five years of accumulated experience and knowledge and enjoy passing along what I’ve distilled. My past writing on this subject was about how hard it is to [...]

Justin worked hard to stay connected to his team. He interacted daily with each of the six members whether he needed to or not. It was just his way—make pleasant conversation to keep things friendly, ask personal questions about member’s kids or vacations, and keep up to the minute on project details. No one doubted [...]

  Alisa is a team leader at a marketing firm. Her team has six members working on a project for one of their bigger accounts. Alisa is conscious of giving praise (when it’s deserved) and holding everyone to high standards. She stays connected with team members through regular staff meetings and pushes herself to make [...]

What’s the big picture look like, Jonas? Words, Luanne—what words do we need here? What do you know about our customer, Jeff, in terms of what really matters to them? How can we line up the pieces to this to make it hang together, Will?” Are there some symbols that pop to mind, Sarah? Jon, [...]

Back in November, 2010 a Wall Street Journal article reported on recent research about talkers vs. non-talkers and how the non-talkers control the conversation. This, of course, is counter-intuitive because the conventional wisdom would say that talkers are in control. The thesis is that when the non-talker is done listening, the conversation is over. So [...]

“Question Authority.” Those were the words on the famous bumper sticker that defined the baby boomer generation—my generation. It was clearly meant to be confrontational and a game changer. The purpose was to get the attention of the ruling generation with a strong message: the status quo will not be tolerated. A powerful slogan infused [...]

Joshua owns and runs a small business with fifteen employees. He enjoys managing and takes pride in his ability to work with others. Delegating, in particular, is important to his philosophy of running the business. He wants others to take initiative, responsibility, and feel empowered on the job. So, he tries to be clear about [...]