Laura walked up to Carrie and began talking about something as if they had been interrupted a few minutes earlier and were simply continuing the conversation. In fact, it was the first time they had seen each other at work that day, so Carrie had no idea what Laura was referring to. This pattern is [...]

Judy got promoted at the radio station where she works. Because she learns quickly, has a good work ethic and has good rapport with her co-workers the promotion seemed natural. Virtually everyone thought it was a good move. Judy, of course, felt a little in over her head but was confident that she could learn [...]

One of Adam’s unique talents is knowing when someone doesn’t quite “have it right.” In other words, when he hears someone talking about something he can tell if they have all the correct information. Of course this isn’t fool proof but more often than not, in his work as a project manager, he is on [...]

Epiphanies, those moments of absolute clarity where we experience knowing viscerally, capture our attention like nothing else. Yet in the moment the feeling can almost seem unreal or surreal—“Is this really happening?” we ask ourselves rhetorically. These moments are few and far between and we wonder how it just happened. Of course there is no [...]

At first glance, Multipliers: How the Best Leaders Make Everyone Smarter by Liz Wiseman and Greg Mckeown, seems straightforward and common sense. It’s one of those books that makes you say, “Yeah, I knew that.”  Although it is common sense, the value is in how it gets under your skin and the subtleties begin to [...]

Gerard and Lucy were arguing about what happened in an argument they had the previous day. Lucy recalled the sequence of events and the words Gerard used to express his anger. Gerard became indignant and accused her of not telling the truth. “I was sitting in the chair the whole time and you just said [...]

As often happens when teaching the Communication Styles Framework, someone will spontaneously say, “Oh, I just realized something I’d never thought of before.” This happened recently during a workshop with a management group. The discussion centered on how differently we organize our workspaces, which was actually a side discussion that began when one member expressed [...]

My brother is a math whiz, has a strong logical mind, and once said, “I use the language of logic and math to communicate what I see in the visual-spatial realm.” Of course I was intrigued and had an intuitive sense of what he was describing but it’s so far from my personal experience that [...]

Robin has a small landscape design firm with three employees. Barry, the oldest of the three has ten years experience, is very talented, and wants to buy the business from Robin, who is getting close to retirement. The other two employees are younger and in the novice phase of their careers. Robin respects Barry, seeing [...]

I’m very aware of time. What time it is, how long something will take, the number of days before an event. I look at my appointment book several times a day, making, changing, and remembering when I have appointments and mapping out the time-flow. I’m also the kind of person who gets ready and shows [...]