When communication breaks down, you must try to fix it; but when things go badly, it is very difficult to go back and risk the same breakdown. If you revisit the problem at hand, you must be prepared to do something different. Too often, the revisiting is done by restating what you already said, which [...]

Wanting change and initiating change are two related but separate experiences. Wanting is an internal experience, initiating is external. So often in relationships we want it to feel and be different, not realizing that while altering intentions and attitudes can help, you still need to do something differently. Behavior has a sticky habit of remaining [...]

Professional opera singers have voice coaches and professional baseball players have batting coaches. What they tend to emphasize are the fundamentals, and so it is with practicing good communication. I spend a good deal of time in the office bringing couples back to the fundamentals. Effective communication is not a fancy process. It requires discipline [...]

Stating the obvious—one of those phrases I say frequently in the office—is an interpersonal communication basic. As a prevention tool, stating the obvious is very effective. Let me give a quick example to illustrate the point. In families we constantly take an emotional reading on one another. It’s so intuitive, we usually don’t even think [...]

Too often, we try to solve behavior problems our kids are having without actively collaborating with the kids. We tell them what we want them to do and why, and expect compliance because what we want them to do is reasonable (to us). Sometimes this works and we get compliance, but is it really a [...]

My friend Al has a twenty-one-year-old cat. Not many cats live that long. Al has a few cats and takes good care of them. Two of them are pretty young, frisky, and demand attention. As expected, the old cat has become quieter and less active. Earlier this spring, the old cat seemed to be fading. [...]

What child hasn’t been scolded for calling someone names? They are admonished: That’s not nice. . . . We don’t call others names. . . . Tell him you’re sorry for calling him names. We use these and other familiar phrases to try to teach our children how to behave properly and respectfully in a [...]

Often, we use words like depression, bi-polar, panic attack, generalized anxiety disorder, and more to describe normal reactions kids have to life circumstances. This can be dangerous and gives kids the wrong message about life and our ordinary human experience in response to adversity. For example, a teenager breaks up with her girl friend and [...]

Ned is a very active seven year old boy—tireless and constantly in motion. His continuous imaginative play is captivating, both to himself and to anyone watching him. Within a minute of seeing a stick and a piece of crumpled up paper, for example, he has combined them with other objects to form a spaceship that [...]

As a young child, my grandfather would often greet me with outstretched arms—a welcoming and warm expression of his love and acceptance. But before giving me a hug, his hands would cradle my jaw, one hand on each side, firmly holding my head. Then I would collapse into his legs where he would envelope me [...]