Laura walked up to Carrie and began talking about something as if they had been interrupted a few minutes earlier and were simply continuing the conversation. In fact, it was the first time they had seen each other at work that day, so Carrie had no idea what Laura was referring to. This pattern is [...]

The Communication Styles Framework illuminates how you process information and, therefore, interact with others. The seven processing dimensions (or components, as they are called) combine differently for each individual to form a unique communication style. All seven are active ingredients in each individual, but two or three are most easily identified (Core Processing Strengths). Other [...]

Epiphanies, those moments of absolute clarity where we experience knowing viscerally, capture our attention like nothing else. Yet in the moment the feeling can almost seem unreal or surreal—“Is this really happening?” we ask ourselves rhetorically. These moments are few and far between and we wonder how it just happened. Of course there is no [...]

“It drives me crazy when you tell me nothing is going on, when I can tell from your voice that something is going on!” Jeri exclaimed. “Why won’t you believe me?” Brad pleaded, “I told you, nothing’s going on!” And so it goes. We’ve probably all been involved in a conversation of this sort at [...]

I had a conversation with a friend recently about watching professional baseball games. My friend, Lou, said “I can’t stand all the spitting. That’s all I see is constant spitting. Doesn’t that bother you?” My answer was simple, “No.” When I watch a baseball game, I’m focused on the stance of the batter and how [...]

I’m very aware of time. What time it is, how long something will take, the number of days before an event. I look at my appointment book several times a day, making, changing, and remembering when I have appointments and mapping out the time-flow. I’m also the kind of person who gets ready and shows [...]

“I don’t care.”  I used to say this quite a lot but stopped once I realized the impact it has on many people. The truth is I really don’t care about a lot of things. For example, if you ask me if I prefer having one thing or another to eat, I am likely to [...]

Recently I’ve been talking about curiosity as a communication skill—and, perhaps one of the most important communication skills. Why? Imagine that every time you engage in an important conversation you remain curious. What impact will this have on the other person and the outcome of the discussion? . . . Think about it. . . [...]

“You really should find a way to . . .” Kim never completed her sentence or expressed her enthusiasm about an idea Josh had because he bristled when he heard the word should. Using should is often dangerous. Like using “I” statements and reflecting back what someone has said before responding (to insure understanding), caution [...]

Most of us don’t associate communication with Father’s Day.  But fathers do communicate whether or not they use many words.  Do you really talk to your father?  Does your father really talk to you?  Mine mostly talked at me and wanted me to talk more to him, which meant tell him what he wanted to [...]